Beautiful Creations By LinaCustomer information & support Return to the shopHelpful information, all in one place.
Please review the information below before placing an order. If you still need help, Lina will be happy to assist you.
Shipping & delivery
Beautiful Creations By Lina currently ships physical orders within the United States only. Shipping is a flat $8 for eligible physical orders under $50. Eligible physical orders of $50 or more receive free shipping.
Many items are handmade or made to order. Processing time may vary by product and begins after payment is confirmed. Once your package ships, tracking information will be added to your order and sent when available.
Carrier delivery dates are estimates and may be affected by weather, holidays, or carrier delays. Beautiful Creations By Lina is not responsible for delays after a package has been accepted by the shipping carrier.
Digital download help
Digital products are delivered electronically after payment is confirmed. No physical item will be mailed. Your receipt or download page will provide access to the purchased files.
Some digital collections are delivered as a ZIP folder. A phone, tablet, or computer capable of downloading and opening ZIP files may be required. Please save a backup copy of your files after downloading them.
If your download does not open, confirm that the entire file finished downloading and that your device has enough storage. You may also try opening it from a computer or using a ZIP-file app.
Email orders@beautifulcreationsbylina.comFor faster help, include your name, order number, and the name of the digital product.No-refund policy
Because handmade, personalized, and made-to-order items are created especially for each customer, all sales are final. Beautiful Creations By Lina does not accept returns, exchanges, or cancellations for change of mind, incorrect selections, or personalization details submitted by the customer.
Digital products are also nonreturnable and nonrefundable once payment is completed because customers receive immediate access to the files. Digital files are for the purchaser’s personal use only and may not be shared, copied, resold, or redistributed.
If a physical order arrives damaged or you receive the wrong item, email within 3 days of delivery with your order number and clear photographs of the item and packaging. Eligible issues will be reviewed so an appropriate replacement or other resolution can be provided.
We’re happy to help.
Email your order number and a short description of the issue.